Frequently Asked Questions
Everything you need to know about your Wacoal shopping experience.
How do I find my perfect Wacoal fit?
We recommend using our comprehensive Size Guide available on every product page. For the most accurate results, use a soft measuring tape to check your band and bust measurements, or visit our 'Fit Finder' tool for step-by-step instructions.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original condition with all tags attached. For hygiene reasons, please ensure all undergarments are tried on over your own lingerie. Items that have been washed or worn cannot be accepted.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout if you need your items sooner. You will receive a tracking number via email as soon as your order ships.
How should I care for my Wacoal lingerie to ensure it lasts?
To maintain the elasticity and delicate lace of your garments, we strongly recommend hand washing in cold water with a mild detergent. If you must use a machine, use a lingerie bag on a delicate cycle and always air dry. Never put your bras in the dryer.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery timelines vary by country and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.